🛡️ Safe and Responsible Gaming

betjij Responsible Gaming — your safety is our priority

betjij believes that gaming is enjoyable only when it is played responsibly. We are always committed to ensuring your safety and well-being.

What is Responsible Gaming?

Learn how to keep your gaming experience enjoyable

Responsible gaming means enjoying gaming consciously and within limits. At betjij, we want every player to see gaming as a form of entertainment — not a source of financial stress or mental health problems.

Online gaming can be a fun experience, but it does carry some risks. Setting a budget, managing your time, and staying aware of your mental state — these three things are the foundation of responsible gaming. betjij provides various tools and support to help you with all of this.

If gaming starts to cause problems beyond entertainment, seeking help is not a sign of weakness — it is an act of courage. Our 24/7 support team is always here for you.

21+

Age Restriction

betjij is only for people aged 21 or older. Participation by minors is strictly prohibited.

Live Chat Support
24/7 Support in Bengali
Email Support

Our Protective Tools

betjij gives you these features to keep you safe

Deposit Limit

Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately and keeps your budget in check.

Financial Control

Time-Out Feature

If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, no log-in or betting will be possible.

Temporary Break

Self-Exclusion

If you need long-term support, you can exclude yourself from betjij entirely for a period of 6 months to 5 years. Choosing to do this means choosing to take care of yourself.

Long-Term Protection

Bet Limit Setting

Decide in advance how much you will spend per bet or per session. Our system will not allow you to go beyond the set limit and will help you make informed decisions.

Smart Budgeting

Reality Check Reminder

Messages will be sent at set intervals to remind you how long you have been playing and how much you have spent. These alerts help you stay in control of your gaming.

Time Awareness

24/7 Support Centre

Day or night, at any time, reach our Bengali-speaking support team via live chat. We are always ready to help with any questions or concerns about responsible gaming.

Round-the-Clock Support

Warning Signs of Problem Gaming

If you notice these signs, seek help right away

  • Spending more than your set budget and placing more bets to try to recover losses
  • Spending too much time gaming while neglecting responsibilities to family, friends, or work
  • Wanting to stop gaming but being unable to, or feeling restless when you try
  • Lying about your gaming or borrowing money to place bets
  • Gaming negatively affecting your mental health, sleep, or daily life
  • Finding enjoyment only in gaming and losing interest in other activities

Safe Gaming Guidelines

Follow these seven rules to keep gaming enjoyable at all times

01

Set your budget in advance

Only play with money you can afford to lose without it affecting your daily life.

02

Set a time limit

Decide how long you will play before you start, and take a break when your time is up.

03

Accept that winning is not guaranteed

Gaming is for entertainment. Never think of it as a reliable source of income.

04

Never play with borrowed money

Stay away from betting with credit, loans, or savings.

05

Do not play under stress

Avoid gaming when you are angry, frustrated, or under the influence of alcohol.

06

Take regular breaks

Take regular breaks instead of playing for long stretches, and spend time on other activities.

07

Keep minors away

Keep your account details secure and make sure no one under 21 can access them.

Check Your Own Gaming Habits

Ask yourself these questions and answer honestly

Have you spent more than your set budget and tried to recover your losses?
Have you tried to stop gaming but failed repeatedly?
Have you hidden your gaming habits from family or friends?
Has gaming caused harm to your work, studies, or relationships?
Do you feel restless, irritable, or anxious when you are not gaming?
Have you borrowed money to fund your gaming?

If even one answer is "yes": please contact our 24/7 live chat or email us at [email protected]. Our support team will help you make the right decision.

Account Control Methods

A guide to using these tools in your betjij account

Daily Limit

Set the maximum amount you can deposit and bet each day. The support team will help you with the setup via live chat.

Weekly and Monthly Limits

Set weekly and monthly spending limits for long-term budget planning and to protect your financial security.

Temporary Suspension

Suspend your account for anywhere from 1 day to 1 month. No activity is possible during this period.

Permanent Self-Exclusion

For long-term support, request a full account closure for a period of 6 months to 5 years. The support team will complete the process for you.

How to Contact Us for Support

Live Chat
Log in to the site and click the "Live Chat" button — 24/7 support in Bengali is available.
Email
[email protected] — send your message with "Responsible Gaming" as the subject.
Account Settings
After logging in, go to the "Security" section to use limits and protective tools.

Responsible Gaming FAQ

Answers to Common Questions

Log in to your betjij account and go to the "Responsible Gaming" section in Account Settings. There you will find options to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. For further help, contact our 24/7 live chat.

Self-exclusion is an important decision. Your account cannot be reactivated until the set period has ended. Once the period is over, you will need to contact the support team to reactivate your account and complete a required waiting period.

No. betjij is only for people aged 21 or older. Age is verified during account registration. Participation by minors is strictly prohibited and is not consistent with our policy.

A time-out is a temporary break — from 24 hours up to 30 days. It is used when you feel you need a short pause. Self-exclusion is a long-term decision — from 6 months up to 5 years. Self-exclusion is more effective for managing a gaming addiction.

If you believe a family member has a gaming problem, contact us directly via live chat or at [email protected]. We will guide you on how to get help.

When the reality check is turned on, a message will appear at set intervals (for example, every 30 minutes or 1 hour) showing how long you have been playing and how much you have spent. At that point, the choice to continue playing or take a break is yours.

Play responsibly,
enjoy the fun

Know your limits before you play at betjij. Join all our game categories and enjoy a safe gaming experience.

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betjij's Commitment

betjij takes its responsibility to the gaming community in Bangladesh seriously. We believe it is our duty to create a safe and ethical gaming environment. To that end, we operate a secure platform that combines the latest technology with human support.

Under our responsible gaming policy: no minors are allowed to participate; self-control tools are always available to players free of charge; our support team actively provides assistance when signs of problematic behaviour are observed; and any gaming-related concerns are handled with full confidentiality.

Alongside our SSL encryption and fair play assurances, responsible gaming is at the heart of our values. If you ever feel that gaming has become a burden, remember — asking for help is an act of courage, and betjij is always here for you.